Kustomer Photo


Location: N/A, N/A
(646) 351-7404
Current SaaS 1000 Ranking

Kustomer is the world?s top-rated customer experience CRM, helping leading brands create customers for life. With an advanced, AI-powered, omnichannel customer service platform, Kustomer delivers a unified single view of the customer, automates manual tasks, and scales easily to deliver the efficient and effortless experiences businesses, agents and consumers love. With Kustomer IQ, the AI engine embedded across the Kustomer platform, CX teams achieve efficient and effective support. Forty percent of all customer interactions, including resolving common inquiries like order status and returns, can be handled by intelligent chatbots. As soon as inquiries must be escalated, or customers choose to contact live support, conversations are intelligently routed to the most appropriate agent, who has the full history of all customer interactions at their fingertips, to deliver personalized and speedy resolution. Unlike traditional ticketing systems, Kustomer focuses on the customer as the center of each interaction. By tying existing applications, business processes, and performance to the experience of the customer, companies are able to deliver more human interactions, as they know the full context and history of that customer and how they?ve interacted with the brand in the past. Today, Kustomer is the core platform of top customer-centric brands like Ring, Glovo, Glossier, Sweetgreen and hundreds of others. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised over $174M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.